Make every treatment feel five-star
Post-treatment surveys reveal how clients really feel, recognise your best therapists and drive rebookings.
Built for spa & salons
Everything you need to collect feedback and act on it fast.
Post-treatment surveys
A gentle prompt after each appointment captures the experience.
Therapist recognition
See which therapists earn the highest ratings.
Review growth
Send delighted clients straight to your review pages.
Recovery alerts
Reach out to unhappy clients before they churn.
QR at reception
Clients rate their visit while they settle the bill.
Rebooking insights
Link satisfaction to rebooking and retention.
How it works
Go from sign-up to insight in four simple steps.
Create
Build a spa & salons survey from a ready-made template or from scratch with 24+ question types.
Collect
Gather responses on tablets, kiosks, QR codes, email or links — online or fully offline.
Analyze
Watch results update live with NPS, charts, trends and location maps.
Act
Trigger alerts to the right team the moment feedback needs attention.
Popular use cases
Treatment satisfaction
Staff performance
Service recovery
Membership feedback
Trusted by teams like yours
“Recognising our highest-rated therapists each month transformed team morale and service.”
“We now win back unhappy clients with a quick call the same day. Retention is up noticeably.”
Frequently asked questions
When is the survey sent?+
Right after the appointment via QR at reception or an email/SMS link — whatever suits your flow.
Can we score individual therapists?+
Yes, tie feedback to the therapist so you can recognise top performers and coach others.
Will it help our online reviews?+
Happy clients are guided to leave a public review, while concerns come privately to you first.
Is client data kept private?+
Yes. Survtapp supports GDPR-mode consent, export and deletion for client data.
Ready to win over your spa & salons customers?
Start collecting feedback in minutes — no credit card required.